Limits On File Downloads
We have implemented new restrictions on the number of times a purchased file can now be downloaded from the downloads page in an attempt to curb file piracy. Files are now subject to the following download restrictions.
A file cannot be downloaded more than 20 times in 24 hours
Once you exceed this limit, your item will be flagged as having been downloaded too many times in a 24 hour period and you will not be able to download the file for a further 24 hours. If you reach this limit and try to download the item again, you will receive the following error:
“This item has been flagged for being downloaded too many times in one day. Contact support for more details.”
A file can not be downloaded more than 50 times in total
A file can not be downloaded more than 50 times in total, regardless of the time frame in which these downloads occur. Once you have exceeded 50 downloads in total, you will receive the following error message if you attempt to download the file again:
“This item has been flagged for being downloaded too many times. Contact support for more details.”
These limits have been put in place as an extra protection against piracy. It is considered that these are reasonable limits which should not be exceeded under normal usage circumstances, however if you require access beyond these limits, please submit a ticket to Support and we will be happy to review your request.
Note: There is a limit on the number of times a buyer can download a file after they’ve bought it, NOT a limit on the number of times a file can be sold.